Ring Daisy by Rekindle
Member
Daisy answers the phone when your team is busy.
A phone answering service for garden centers. In spring, every call is a customer deciding where to drive. Your number and your crew stay as they are.
Hear Daisy take a call (33 sec)What to listen for
A caller asks our demo garden center whether it has mums in stock. Daisy is the live product, unscripted. The caller is our own AI test voice, and the store is fictional.
- Every answer comes from the store's weekly list: 8-inch pots, $9.99 each or three for $27, four colors.
- One question, one complete answer. No hold.
- The caller ends with “I’ll come by this afternoon.” That is the sale the call was about.
A caller asks about pansies.
A real call to Daisy at our demo garden center. She answers from this week's list. The caller says he is on his way over.
About half
of a garden center's annual sales land in April through June. Industry estimates run 45 to 60 percent.
Up to 250
seasonal workers one nursery chain hires each spring.
Daily
how often inventory changes in season, which is why centers tell customers to call before driving over.
Sources
The spring share is from Garden Center magazine's “Smart staffing” (one named center at 60 percent) and a JustAnswer garden-center estimate (about 45 percent). The seasonal hiring figure is Pike Nurseries, in the same Garden Center magazine piece. The call-before-driving-over instruction is quoted from garden-view.com and appears on several other nursery sites.
What a lost call costs you.
A spring caller checking stock is choosing a destination. If the call is unanswered, they may head to the box store. The arithmetic is yours to run: unanswered calls per day, times what a spring visit is worth, times 90 spring days.
| Unanswered calls | Spring sales at risk |
|---|---|
| 1 a day | $9,000 |
| 2 a day | $18,000 |
| 5 a day | $45,000 |
| 10 a day | $90,000 |
Example inputs: every caller was picking a store, and a spring purchase is worth $100. Use your own numbers. These are illustrations of what unanswered calls can be worth.
If you turn her on, we build Daisy with you.
After your demo, plan on one working session and a few emails where you define what she knows, answers, and doesn't answer.
- 1What she knows and answers. Your hours, location, what you carry, services, and policies. We draft it from your website. You correct it. She answers stock and price questions from your availability list. We read your list from your website, and you can text a change any time.
- 2Where messages go. She takes a name, a callback number, and what they need. Each kind of message goes to the person you name, by email within seconds, and by text if you want it. Change the list any time.
- 3Go live. Forward your line to Daisy when you want her on: after hours, on overflow, or all day. Your number does not change.
What Daisy handles
- Hours, directions, and what you carry
- What is on this week's list, and the prices on it
- Orders, holds, delivery requests, and callbacks, taken as messages
- Getting every message to your inbox in seconds, and to your phone by text
What stays with your team
- Anyone who asks for a person. Daisy gets them to your team, live or as a callback, whichever you set up.
- Confirming a hold or an order, and payment
- Anything not on this week's list
- Quotes, design advice, and complaints
Get a free demo, built on your store.
Send us your website or Facebook page. No cost, and nothing changes on your end unless you decide to turn her on.
Anyone who asks for a person. Daisy gets them to your team, live or as a callback, whichever you set up.
What happens next
- 1.We read your website or Facebook page.
- 2.We build Daisy on your hours and your list.
- 3.You get a number to call her within 2 business days.